Professional Services

Network Assessment

It is extremely important to understand the existing state of your network before we make any suggestions and recommendations. After the initial assessment has been performed, all required steps to eliminate any threats and vulnerabilities will be presented with a plan of action. After all threats and vulnerabilities have been eliminated, a network assessment must be performed periodically to continue monitoring the network and make sure that network is maintained and that all best practices are being followed.

vCIO Services


We love working with our customers to develop a deep understanding of their needs and translate those needs to product requirements with the final goal to satisfy your needs and demands. Our goal is to communicate with you and develop a strategic plan for your business technology needs and manage the process throughout the life cycle of the relation.

Managed Services

We provide a complete set of technology services for out Managed Clients. These services include all required technology services to keep your organization up and running without having to worry about cost overruns. The cost of these services is fixed allowing your organization to accurately budget for IT services. Some of the services included are the following:

Providing local Manhattan Tech Support.
  • Computer hardware and software maintenance and repair
  • Proactive monitoring of computer hardware and software programs
  • Automatic remediation of many software and hardware problems
  • Automatic software updating to ensure highest levels of security & performance
  • End user access to help-desk application for reporting problems and receiving status updates
  • Comprehensive computer backup and disaster recovery planning servicesm
  • Anti-virus protection services, including automatic updates, automatic virus removal (where possible), and comprehensive policy management Item
  • Technology consultation services, including hardware and software purchase advice and planning

Email and Spam Protection

Communication is one of them most valuable tools of running a business. While the benefits of using email are well known, email must be protected and email and spam protection should be your first line of defense against outside attacks. Few of the benefits of email protection are protection of internal resources and productivity, protection and control against loss of intellectual property and protection against internet bandwidth and email infrastructure.

  • Protect your email servers
  • Enforce compliance
  • Data leak prevention and content scanning
  • Filter spam for increased productivity
  • Email continuity
  • Perimeter IP filtering to block threats before they reach your network

Helpdesk Support

The Help Desk provides a single point of contact for users to get assistance. The purpose of the Help Desk is to meet and address the most important needs of the end users and to get them operational as quickly as possible. By following best practices, the Help Desk will enable your organization to have a foundation for the IT department.

  • Answer calls and emails requesting support
  • Identify and prioritize problems
  • Diagnose problems such as print queue issues, password resets (may be handled by level two), document problems, access issues
  • Transfer calls to other support resources as necessary
  • Identify trends that require deeper IT support

The Help Desk handles incidents and service requests, as well as providing an interface to users for other IT activities such as:

  • Incident management
  • Problem management
  • Change management
  • Availability management
  • Capacity management
  • Financial management
  • IT service continuity management
  • Security management

Office 365

Continue using a well known and reliable email messaging system from Microsoft by using Office 365. The solution provides great benefits, including easy account management, increased productivity and high availability. Microsoft has worked really hard to make Office 365 extremely easy to manage and navigate for users.

  • Reduce storage requirements to support an onsite email system
  • Reduce hardware requirements to support an onsite email system
  • Increase email availability with Microsoft SLA of 99.99%
  • Increase mailbox storage without having to purchase additional storage
  • Increased productivity by accessing email from anywhere with an internet access

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